Shipping policy

Shipping:

• Julia Allert Brand offers worldwide shipping with the following rates and a delivery time of 1-5 days:

     - Worldwide (below $200): $20 flat rate

     - Worldwide (from $200): free shipping

     - Australia: $50 flat rate for all orders

• Items are ready to ship within 1-3 weekdays.

• The shipping method used is DHL.

• Once the product is shipped, the customer will receive an email with shipping and tracking information.

• Delivery is usually made Monday-Friday.

Taxes and Duties:

• All sales taxes, import duties, and customs fees are included in the displayed price.

• Orders are shipped DDP (Delivered Duty Paid). This means your parcel will arrive without additional charges at delivery.

• In rare cases where local authorities apply unexpected handling fees, Julia Allert is not responsible for covering those costs.

• If a customer refuses delivery for reasons related to local fees or regulations, only the difference between the order’s full value and the return costs incurred by the brand will be refunded.

Delivery Service Liability:

• Julia Allert Brand is not responsible for any delays, losses, or damages caused by mishandling from the delivery service.

• However, the brand is willing to assist customers by contacting the delivery company on their behalf for claiming compensation and providing necessary information and documents.

Customer Support:

Customers can contact Julia Allert Brand 24/7 for any inquiries or assistance.